Refund Policy

Last Updated: 14 November 2024

At INDIVERN, your satisfaction is our priority. This policy describes the terms and conditions for refunds, returns and exchanges of the products and services we offer.

1. Eligibility Period

You may request a refund, return or exchange within 30 days from the date of purchase. After this period, we will not be able to process your request.

2. Requirements for Refunds and Returns

  • The product must be in its original condition, unused and undamaged.
  • You must attach the receipt or proof of purchase.
  • For defective products, evidence such as photographs will be required.

3. Non-Eligible Products

  • Downloaded digital products.
  • Gift cards or promotional vouchers.
  • Clearance or final sale items.
  • Customised items.

4. Request Procedure

To initiate a request, contact us at hello (at) indivern.com and provide the following information:

  • Your full name and contact details.
  • Order number or proof of purchase.
  • A clear description of the issue or reason for your request.
  • Evidence (e.g., photographs for defective or damaged products).

5. Shipping Costs

Original shipping costs are non-refundable. In case of returns, the customer will be responsible for shipping costs, unless the product is defective or there was an error in the order.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, contact us immediately. We will assess your case and, if appropriate, offer:

  • A replacement product.
  • A full refund.

7. Changes to this Policy

We reserve the right to update this policy at any time. We recommend reviewing this page periodically to stay informed of any changes.

8. Contact

If you have any questions or concerns about this policy, you can contact us at:

  • Email: hello (at) indivern.com
  • Phone: +91 44 3516 2849
  • Address: 156, Anna Salai, Chennai 600002, Tamil Nadu, India